━ PROGRAMS ━

Leadership and culture programs that actually change behaviour.

Designed for organisations who are done with tick-the-box training and ready for leadership development that translates into real performance, engagement and impact.

━ PROGRAMS ━

Leadership and culture programs that
actually change behaviour.

Designed for organisations who are done with tick-the-box training and ready for leadership development that translates into real performance, engagement and impact.

THE PROGRAM

The Problem Most Organisations Are Facing

You've invested in leadership and capability programs before.

But despite the effort:

The gap isn't more training.

It's how leadership, behaviour and systems interact in real time.

Engagement is inconsistent

Learning doesn't translate into behaviour change

Culture initiatives lose momentum

The same challenges keep resurfacing

And internally, there's pressure to:

Prove ROI

Align to strategy

Deliver meaningful, measurable change

THE PROGRAM

The Problem Most Organisations Are Facing

You've invested in leadership and capability programs before.

But despite the effort:

Engagement is inconsistent

Learning doesn't translate into behaviour change

Culture initiatives lose momentum

The same challenges keep resurfacing


And internally, there's pressure to:

Prove ROI

Align to strategy

Deliver meaningful, measurable change

The gap isn't more training.

It's how leadership, behaviour and systems interact in real time.

"This is why our work is often described as 'transformational' and 'life-changing' — because it shifts how people think, lead and show up, not just what they know."

Our Difference

What We Do Differently

Most programs focus on content.

We focus on what actually drives behaviour.

That means:

Engaging both mindset and emotional drivers

Equipping leaders with practical tools they actually use

Creating environments where people feel safe to be honest and shift

Embedding change through coaching, not just workshops

How We Support Organisations

Programs Designed Around You

Every organisation is different, which is why we offer a range of ways to build leadership,
capability and culture — depending on where you are and what you need most.

NPS of 79

Proven to increase engagement, confidence and practical application

• Learn & Connect

Scalable Self-Leadership & Culture Activation

A cost-effective, high-impact program designed to build self-leadership capability, engagement and connection across all levels of your workforce.

Consistent capability uplift at scale
Engaging learning that people actually attend
A solution that works in hybrid environments
Culture and connection strengthened alongside capability

26% uplift

Proven to increase transformational leadership capability within 6 months

• Leadership Impact Accelerator

Transformational Leadership Development

For leaders who need to elevate performance, influence and impact. Combining the Leadership Circle Profile (360° assessment) with coaching and applied learning.

Deep self-awareness
Behavioural change
Practical leadership capability


93%

Reported stronger capability, confidence, collaboration and ownership

• Change Champion Accelerator

Internal Facilitation & Change Capability

Build a network of confident internal leaders who can drive change across your organisation. Unlike traditional train-the-trainer models, this focuses on confidence and delivery.

Facilitate engaging, impactful sessions
Drive behavioural and mindset shifts
Lead culture and customer experience initiatives
Lead culture and customer Confidence and delivery (not just content)

Bespoke

Addressing the root drivers of performance, culture and behaviour

• Strategic Culture & Leadership Partnerships

Tailored Organisational Transformation

For organisations needing deeper, system-level change. We partner with you to design and deliver leadership programs, culture diagnostics, strategy activation and team interventions.

Leadership development programs
Culture diagnostics and insights
Strategy activation and alignment
Team and organisational interventions

Not sure which program is right for your organisation?

Let's map it out together.

CASE STUDY

Scaling Customer Experience Capability

at Hume City Council

Case Study — Hume City Council

Scaling Customer Experience at Hume City Council

When Hume City Council set out to uplift customer experience across the organisation, the goal was ambitious — and they chose to build internal capability to make it possible.

1,200+
Staff to build capability across
Consistent
Service delivery across all teams
Embedded
Customer-centric behaviour in culture
Hume City Council building exterior

The Approach — Change Champion Accelerator

Through the Change Champion Accelerator, Brilliance Inspired partnered deeply with Hume to co-design, build and sustain the program from the inside out.

  • Co-designed the CXPerformance program structure and learning experience
  • Translated strategy into practical, behaviour-based tools
  • Equipped internal trainers with the confidence and capability to deliver at scale
  • Provided coaching and feedback to ensure quality and consistency

Program Reach & Scale

The program achieved organisation-wide reach, with sustainable internal delivery built to last well beyond the initial rollout.

700+
Staff trained
43
Sessions delivered
15
Internal trainers certified
Org-wide
Rollout across frontline teams

Measurable Impact

93%
Stronger customer empathy and service understanding
94%
Increased confidence applying CX tools
  • Increased collaboration and shared ownership across teams
  • Strong uplift in facilitator confidence and influence
"It opened my eyes to how small changes in daily interactions can make a big difference… I left feeling empowered to make a difference."

Cultural Impact

  • Internal facilitators became trusted voices across the organisation
  • Increased engagement, pride and momentum
  • Shift from transactional service to customer-led thinking
  • Embedded customer experience as an ongoing practice
"It opened my eyes to how small changes in daily interactions can make a big difference… I left feeling empowered to make a difference."
🏆
OneHume Team Award

The program was recognised at the Hume City Council Excellence Awards, with the CXPerformance Trainers receiving the OneHume Team Award — highlighting the impact of building internal capability at scale.

A model of sustainable, internally-led change that delivers real, lasting results.
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WHAT CLIENTS SAY

Real Impact, Real People

★★★★★

"Their approach is both strategic and deeply human, creating meaningful, sustainable progress."

MC

Melissa Creedon

Senior Advisor, People Experience & Change

Local Government

★★★★★

"Jolynne possesses a unique ability to navigate complex organisational challenges with precision and grace."

KC

Katy Chiu

Human Resources Advisor

Technology Sector

★★★★★

"Participants are taken on a genuine journey of self discovery, creating real and lasting impact."

TP

Tanaya Preece

Unit Manager

Local Government

OUTCOMES

What Transformation Looks Like

When leadership, behaviour and systems align, the results are visible across every level
of your organisation.

Confident Leaders
Leaders who are self aware, confident and effective with the tools to inspire those around them.
High Trust Teams
Teams with stronger trust, collaboration and accountability that drives real collective performance.
Engagement & Safety
Increased engagement, retention and psychological safety where people bring their whole selves to work.
Day to Day Performance
Capability that translates into real, observable, day to day performance not just theory.
Strategy Aligned Culture
Culture aligned with strategy and business outcomes where values drive decisions, not just hang on walls.

Ready to Begin?

Let's design a program that actually works.

Typically partnering with organisations of 50–2000+ employees, we tailor our
approach to your context, challenges and goals.

No obligation. Just a genuine conversation about what's possible.

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